Your brand is the most important thing you own
Finally, everything you need to keep homes pristine and homeowners happy
For Builders by Builders
A Homeowners
Most Valuable Asset is Their Home
As builders with 30+ years of experience, we’ve developed a technology that makes the warranty and maintenance process enjoyable and easy. Good news. This maintains and enhances the builder’s brand. Now, you can benefit from a proven, tried and tested process that allows your customers to protect their most valuable asset while ensuring your brand is protected.
Appliance Maintenance
Equipment Maintenance
Restorative Services
Electrical & Life Systems Inspection
Exterior Maintenance
Life Safety
Environmental
Many builders struggle to transition from project completion to warranty and beyond. This leads to builder fatigue and homeowner frustration. Ultimately, this damages the builder’s reputation, stalls future sales, and opens up the cost of a potential construction defect lawsuit.
Build Completion is Just the Start
Customer
Happiness
After the homebuyer takes possession of the property, the buyer and builder typically enjoy a honeymoon period. Warranties cover most issues.
But all too often, the homeowner is left with feelings of frustration due to slow response times and cumbersome warranty claim procedures.
At project completion, the builder is ready to move on to another project but the homeowner is focused on making sure all of the unfinished and warranty work is completed. Beyond one year, if maintenance is ignored, simple issues turn into costly repairs, then the finger-pointing starts. The homeowner feels abandoned by the builder. With Custom Care, you now have the ability to provide a service for the life of the home that will make your brand rise above the rest.
A Modern Approach to Upkeep
Custom Care Technology
Seamless & Simple
The Ultimate Home Report
When you utilize Custom Care technologies for your business, your clients will receive a comprehensive Home Health Report that tracks completion of required maintenance items, any warranty claims, and work activities specific to their home. The homeowner portal and all reporting is branded specifically for your company strengthening brand recognition and customer satisfaction.
Convenient Home Portal
Through the secure builder portal, you can see what tasks have been scheduled and completed by your vetted, local service companies or subcontractors.
Asset Value Enhancement
Your customers will have increased the value of their asset by maintaining it properly up until the time they sell, they should receive top dollar upon the disposition of their home when compared to others in the market by providing a comprehensive home maintenance report unparalleled by the competition.
Eliminate Costly Repairs & Replacements
Continual and Consistent
The software is designed to consistently notify your clients to their home’s regular maintenance needs before they become problems.
Protect Your Product
Build and protect your brand by giving your clients the tools to keep your product in pristine condition and help them protect their most valuable asset.
Build Long-Term Trust
Keep your customers happy even after your standard warranty program expires by introducing them to the new standard of custom care.
Catalog the Home’s Specifications
House Service Records
Help your homeowners to know when the furnace filter was last changed or the deck was refinished. They’ll want to know when the window washers are coming next. Just log in for a complete record of every service appointment ever scheduled.
Send Automated Reminders
Homeowners will always get a friendly reminder before scheduled services take place as well as prompts to address and log any homeowner performed maintenance.
How It Works
Assess
Introduce your clients to the new standard of care with a builder-led maintenance program. Log all of the home’s specifications and tailor a maintenance program that addresses the home’s precise needs.
Maintain
Schedule
Your clients will log onto the Custom Care portal, designed with your branding throughout, and enter their schedule preferences. The system will generate scheduling based on vendor availability and task groupings to schedule services for the year.
Report
Play Offense, Not Defense
Preventing Risk
Done.
Having a history of all maintenance tasks performed and service vendors’ reports is an invaluable tool for builders. Custom Care’s Home Health Report helps builders avoid a construction defect lawsuit. The Home Health Report gives situational awareness that is key to identifying problems in their infancy and addressing them before they become chronic.
By being a part of the maintenance solution, you have positioned your company’s brand well above your competition leading to an increase in future sales.
Trust the Pros
Maintenance Turnkey Service
Our Partners
